Cloud Support Engineer

Job Overview

Tech Support Office is looking for a talented and customer-focused Cloud Support Engineer to help deploy, maintain, and troubleshoot modern cloud infrastructure. In this role, you will support cloud-based applications, virtual machines, networking, storage, identity services, and cloud security across platforms such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).

This is an excellent opportunity for IT professionals who are passionate about cloud technologies, automation, and helping organizations build reliable, secure, and scalable cloud environments.

Responsibilities

• Monitor, maintain, and troubleshoot cloud infrastructure and services.
• Deploy and manage virtual machines, storage accounts, databases, and networking resources.
• Configure and support Microsoft Azure, AWS, and Google Cloud services.
• Troubleshoot cloud networking issues, including VPN, DNS, load balancers, and firewalls.
• Manage cloud identity and access using Microsoft Entra ID (Azure AD) and IAM.
• Respond to customer support requests and resolve cloud-related technical issues.
• Assist with cloud migrations from on-premises environments.
• Monitor system health, availability, and performance.
• Implement security best practices and compliance policies.
• Configure backup, disaster recovery, and high-availability solutions.
• Automate routine cloud operations using scripting and Infrastructure as Code (IaC).
• Document cloud environments, procedures, and troubleshooting guides.
• Collaborate with DevOps, networking, security, and development teams.
• Stay up to date with new cloud services and technologies.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
• 2+ years of experience supporting cloud infrastructure or enterprise IT environments.
• Experience with at least one major cloud platform (Microsoft Azure, AWS, or Google Cloud Platform).
• Basic understanding of cloud networking, virtualization, and storage concepts.
• Knowledge of TCP/IP, DNS, DHCP, VPN, and firewalls.
• Experience troubleshooting Windows and Linux operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and customer support skills.

Preferred Qualifications

• Experience with Microsoft Azure, AWS, and Google Cloud Platform.
• Experience with Microsoft Entra ID (Azure AD) and cloud identity management.
• Knowledge of Docker and Kubernetes.
• Experience using Terraform, Ansible, or other Infrastructure as Code tools.
• Familiarity with CI/CD pipelines and Git.
• PowerShell, Bash, or Python scripting experience.
• Experience with monitoring platforms such as Azure Monitor, CloudWatch, Grafana, or Prometheus.
• Microsoft Azure, AWS, Google Cloud, Kubernetes, or Terraform certifications are highly desirable.

Preferred Technical Skills

• Microsoft Azure
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)
• Microsoft Entra ID (Azure AD)
• Identity and Access Management (IAM)
• Virtual Machines
• Virtual Networks
• Load Balancers
• Storage Accounts
• Azure Monitor
• Amazon CloudWatch
• Docker
• Kubernetes
• Terraform
• Ansible
• Git
• CI/CD
• PowerShell
• Bash
• Python
• Linux
• Windows Server
• DNS
• DHCP
• TCP/IP
• VPN
• Firewalls

Soft Skills

• Excellent troubleshooting abilities
• Strong customer service mindset
• Analytical thinking
• Communication skills
• Time management
• Team collaboration
• Attention to detail
• Adaptability
• Continuous learning
• Documentation skills

Why Join Tech Support Office?

• Work with modern cloud infrastructure and enterprise technologies.
• Gain hands-on experience with Azure, AWS, and Google Cloud.
• Participate in cloud migration, automation, and modernization projects.
• Professional development and cloud certification support.
• Collaborative engineering environment with opportunities for career growth.
• Competitive salary and comprehensive benefits.
• Flexible work options, including remote, hybrid, and on-site positions where available.