IT Support Specialist

Tech Support Office is looking for a knowledgeable and customer-focused IT Support Specialist to provide technical assistance to employees and clients. In this role, you will troubleshoot hardware, software, networking, and operating system issues while ensuring excellent customer service and minimal downtime.

If you’re passionate about technology, enjoy solving technical problems, and want to build your IT career in a fast-paced environment, we’d love to hear from you.

Responsibilities

• Provide first and second-level technical support for desktop, laptop, and mobile devices.
• Diagnose and resolve hardware, software, printer, and peripheral issues.
• Install, configure, and maintain Windows, macOS, and Linux operating systems.
• Set up user accounts, permissions, and passwords.
• Configure and troubleshoot Microsoft 365 and Google Workspace applications.
• Assist users with email, VPN, remote desktop, and network connectivity issues.
• Install and update software applications.
• Troubleshoot wired and wireless network problems.
• Document incidents, solutions, and troubleshooting steps.
• Escalate complex technical issues to senior engineers when necessary.
• Maintain IT inventory and asset records.
• Ensure systems follow company security policies and best practices.
• Assist with onboarding and offboarding employees.
• Support remote users using remote desktop and remote support tools.
• Participate in IT infrastructure improvement projects.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
• 2+ years of experience in an IT support, help desk, or desktop support role.
• Experience supporting Windows operating systems.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Experience troubleshooting hardware and software issues.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple support requests simultaneously.

Preferred Qualifications

• Experience supporting macOS and Linux.
• Knowledge of Microsoft 365 administration.
• Experience with Active Directory and Group Policy.
• Familiarity with Azure Active Directory (Microsoft Entra ID).
• Experience using remote support tools.
• Basic PowerShell or Bash scripting skills.
• Knowledge of virtualization technologies such as VMware or Hyper-V.
• Experience with ticketing systems such as Jira Service Management, ServiceNow, Zendesk, or Freshservice.
• Understanding of cybersecurity best practices.
• CompTIA A+, Network+, Microsoft, or Google IT certifications are a plus.

Preferred Technical Skills

• Windows 10 & Windows 11
• macOS
• Linux
• Microsoft 365
• Microsoft Entra ID (Azure AD)
• Active Directory
• Group Policy
• TCP/IP
• DNS
• DHCP
• VPN
• Remote Desktop (RDP)
• SSH
• PowerShell
• Bash
• VMware
• Hyper-V
• Microsoft Teams
• Google Workspace
• Jira
• ServiceNow
• Zendesk
• Freshservice

Soft Skills

• Excellent customer service
• Strong communication skills
• Attention to detail
• Problem-solving mindset
• Time management
• Team collaboration
• Ability to work independently
• Adaptability
• Continuous learning

Why Join Tech Support Office?

• Work with modern IT infrastructure and technologies.
• Gain experience across desktop support, networking, cloud services, and cybersecurity.
• Opportunities for professional growth and certification support.
• Collaborative and technology-driven work environment.
• Competitive salary and comprehensive benefits.
• Flexible work options, including hybrid and remote opportunities for eligible roles.