Field Scenario
A technician wants to help a customer improve their overall security posture but recognizes the customer has limited technical comfort and time.
What You Actually Recommend
- Prioritize a small number of genuinely high-impact, achievable recommendations rather than an overwhelming complete list
- Explain each recommendation in plain, practical language the customer can genuinely follow
- Focus on building sustainable habits, not just fixing the immediate issue
- Respect the customer’s actual capacity rather than recommending an unrealistic, idealized security posture
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