Field Scenario
A customer believes their data is safely backed up because files are saved to an external drive connected to their computer at all times.
What You Actually Explain
- Explain that an always-connected external drive doesn’t provide genuine protection against ransomware or many disaster scenarios
- Introduce the 3-2-1 backup principle as a more genuinely adequate framework
- Recommend testing the current backup to confirm it actually restores successfully
- Honestly assess and explain the real gap between their current setup and genuine backup security
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