Fidelity login problems can come from forgotten credentials, missing security codes, outdated contact information, a mobile app issue, or a security hold. Because brokerage access is sensitive, do not keep guessing passwords.
Does this affect you?
Use this for Fidelity.com and the Fidelity Investments mobile app when username, password, or security-code steps fail.
Recover your username or password
Start with Fidelity’s official login help.
- Open Fidelity.com or the Fidelity app and choose Forgot username or password.
- Enter the identifying information requested, such as name, date of birth, Social Security number, or account details.
- Choose how to receive a security code if prompted.
- Enter the code and follow the instructions to recover the username or reset the password.
- Create a password you do not use on any other financial account.
- Update the saved login in your password manager.
Fix a security code that does not arrive
Code delivery depends on current contact information.
- Check whether the code is going to email, text, or phone call.
- Search email spam or junk folders for Fidelity.
- Make sure your phone can receive short-code texts.
- Use a phone-call option if available and text messages are failing.
- If the phone or email is outdated, call Fidelity using the number on the official site or account paperwork so a representative can verify you.
Fix app or browser issues
Use this when credentials are accepted elsewhere but one device fails.
- Update the Fidelity app.
- Force-close the app or restart the phone.
- Clear cookies and cache for Fidelity.com.
- Try another browser or private window.
- Temporarily disable ad blockers and script blockers.
- Check Fidelity outage or maintenance notices if sign-in fails everywhere.
More control
Use biometric login on trusted devices
Fingerprint or face sign-in can reduce password typing errors in the mobile app, but keep recovery phone and email current for new-device checks.
Do not use message links to sign in
For a brokerage account, type Fidelity.com directly or use the official app. Treat unexpected verification links or calls as suspicious.
Call for persistent restrictions
If Fidelity says the account needs review, call official support. Security holds may require representative verification.
Sources
- Fidelity – Forgot username or password (2025)
- Fidelity – Customer service and contact us (2025)
- Fidelity – Security and two-factor authentication help (2025)