If you leased Xfinity equipment, it usually needs to go back after canceling, downgrading, or swapping service. Returning it promptly helps avoid unreturned-equipment fees.
Does this affect you?
Use this if you have an Xfinity modem, gateway, router, cable box, or remote that belongs to Comcast/Xfinity. Equipment you personally bought does not need to be returned.
Return equipment at a UPS Store
For most people, this is the easiest free option.
- Find an actual UPS Store location, not a drop box or another shipping company.
- Bring the Xfinity equipment as-is. You do not need the original box, packaging, or a printed label.
- Tell the associate you are returning Xfinity equipment.
- They can look up the account and print the prepaid return label.
- UPS packs and ships it for you.
- Keep the receipt with tracking as proof.
- Check your Xfinity account or app over the next few days to confirm the return posted.
Drop it off at an Xfinity Store
This is useful if you want direct confirmation from Xfinity.
- Find the nearest Xfinity Store from the Xfinity site or app.
- Bring the device, remote if applicable, and your account information.
- Ask the associate to scan the equipment into your account.
- Get a receipt or confirmation email before leaving.
More control
Check the return deadline
Xfinity often expects equipment back within about 10 days after cancellation or swap, but the exact deadline can vary. Use the email, text, or cancellation confirmation for your account.
Know what usually goes back
Leased gateways, modems, routers, cable boxes, and remotes are typical return items. Cables and personally purchased modems usually are not. Check your bill for rental line items if unsure.
Receipts protect you from late scans
Returns can occasionally scan late or get lost in transit. A UPS or Xfinity Store receipt with tracking is your proof if a fee appears later.
Sources
- Xfinity Support – Return Your Xfinity Equipment (2025)
- Xfinity Support – Avoid Unreturned Equipment Charges (2025)
- UPS – Xfinity Equipment Return Program Details (2025)