Field Scenario

A customer’s computer has become noticeably slower over the past week, with occasional unexpected pop-ups.

What You Actually Do

• Consider malware as a genuine possibility given this specific symptom pattern
• Use appropriate diagnostic tools to investigate rather than guessing at a cause
• Distinguish whether this reflects a software issue, hardware wear, or a security concern
• Escalate to a more specialized security review if the investigation suggests something beyond basic troubleshooting scope