Field Scenario
A customer expresses hesitation about granting remote access, mentioning they’ve heard about tech support scams.
What You Actually Do
- Take this concern seriously rather than dismissing it as unreasonable
- Explain clearly how this legitimate session differs from a scam pattern (who initiated contact, what’s being verified)
- Confirm genuine, informed consent before proceeding with remote access
- Recognize this hesitation as a reasonable, informed response given real scam patterns in this industry
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