Field Scenario
A longtime Windows user who just purchased their first Mac feels frustrated that familiar keyboard shortcuts and file navigation don’t work the same way.
What You Actually Do
- Proactively address common points of confusion like keyboard shortcuts and file management conventions
- Set honest expectations that some adjustment period is genuinely normal during a platform transition
- Help translate familiar Windows concepts into their genuine macOS equivalents
- Treat this as a distinct, valuable support skill, not just general troubleshooting
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