Field Scenario
A customer wants a fresh OS install to fix persistent slowdowns, but a technician hasn’t confirmed whether their data is backed up first.
What You Actually Do
- Confirm data backup status before proceeding with any installation that could result in data loss
- Explain clearly to the customer why this step matters before moving forward
- Assess whether a clean install is actually the right approach for this specific slowdown issue
- Document the installation process and any relevant details for future reference
Disclosure: This post may contain affiliate links which means I may receive a commission for purchases made through links. I will only recommend products that I have personally used! Learn more on my Private Policy page.