Field Scenario

A team considers completely replacing their existing support workflow with an entirely new system, even though the current process mostly works well.

What You Actually Recommend

• Apply the “start where you are” principle by genuinely assessing what currently works before deciding what to change
• Avoid discarding a functional existing practice purely for the sake of starting fresh
• Consider whether a simpler, more targeted improvement addresses the actual gap more effectively
• Connect any proposed change back to genuine value for stakeholders, not change for its own sake