Field Scenario

A customer’s older laptop needs a repair that would cost nearly as much as a comparable new laptop.

What You Actually Do

• Explain honestly that the repair cost approaches the price of a comparable replacement
• Present both options clearly, letting the customer make an informed decision rather than defaulting to the repair
• Avoid pushing the more expensive repair simply because it’s a larger sale
• Explain the reasoning in plain language the customer can genuinely understand and evaluate