Field Scenario

A customer assumes their new Mac is completely immune to any technical issues or malware, based on a general impression rather than accurate information.

What You Actually Do

• Correct this misconception honestly and respectfully, without being condescending
• Explain accurately what genuine security advantages and limitations Apple devices actually have
• Use plain, accessible language consistent with the communication principles covered throughout this academy
• Build trust through genuine, accurate expertise rather than reinforcing an inaccurate assumption