Customer Service Representative – job post

Customer Service Representative– Arco Electric Products, Shelbyville IN Do you take pride in delivering customer service excellence? Would you enjoy working in a collaborative team? Do you have experience with electrical products or agricultural technology? If so, we want you on our team. Arco Electric Products, a division of Kirby Risk Corporation specializing in the manufacturing of rotary phase converters, power factor correction capacitors, and bus bar assemblies. What You’ll Do as a Customer Service Representative In this role, you will process customer orders and requests quickly and accurately, using available resources to resolve issues efficiently. You’ll: Receive and enter customer orders accurately and timely Provide guidance in cross selling and upselling Work effectively with vendors and management to solve problems and expedite orders Develop mutually beneficial relationships with account managers, vendors, and automation specialists Understands and applies strategies to attain desired margins percentages and dollars Demonstrate professionalism when representing the company in all communications What Makes You a Great Fit College coursework and/or 2+ years relevant work experience Knowledge of manufacturing, electrical products, or agricultural technology Experience with electrical products preferred Strong organizational, interpersonal and customer contact skills Ability to handle multiple tasks/priorities and successfully meet several deadlines at once Proficiency with Microsoft Office What to Expect in This Role Onsite, indoors, in a controlled temperature environment, with a variation of noise levels. This position will be working in an office environment, utilizing typical office equipment Travel occasionally for training, customer visits, or vendor meetings Schedule: Monday–Friday, 1st Shift Why Kirby Risk? Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other—and our customers—with respect and urgency. When you join Kirby Risk, you’re not just taking a job—you’re joining a company where you can build a career. Benefits That Work for You We provide a complete package designed to support your health, career, and future: Medical, RX, Dental, and Vision insurance Life insurance & Employee Assistance Programs Tuition reimbursement & on-the-job training 401(k) with company match & Profit Sharing Paid Time Off (PTO) Ready to grow a career in Customer Service? Apply today with Arco Electric Products. How to apply: To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to [email protected] WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD We will acknowledge all resumes received via email and respond to requests for help to complete your application. Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications. Equal Opportunity Employer Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/ A Safe Workplace is a Drug-Free Workplace