Customer Experience Specialist – Knitting Experience Required – job post

Job Description for Customer Experience Specialist Respond to customer emails & phone calls regarding package tracking, technical knitting questions, yarn/needle recommendations, project color & design assistance Provide an elevated level of customer service Offer solutions that adhere to company guidelines as well as deliver strong customer satisfaction Process returns & exchanges Create special orders Communicate product availability, mixed dye lots, estimated ship dates & discontinued or missing products Maintain business organization & cleanliness Embody Wool & Co. core values & support the brand essence Skill Set for Customer Experience Specialist Advanced beginner knitting skills preferred, as well as fiber, needles & notions expertise Friendly, approachable manner with strong written & verbal communication skills (especially listening to customers) Knowledge of premium yarn brands, needles & notions Strong computer skills (Microsoft) Comfort speaking on the phone Energetic, positive & upbeat Desire to solve issues & delight customers Competent, punctual & responsible with a high level of accountability Strong reading skills with the ability to focus on a single task Dependable Adaptable & able to work well with others in a team-focused environment Ability to adapt to change **We are currently look for PT and FT. When applying please note your preference.** Pay: From $18.00 per hour Benefits: On-the-job training Application Question(s): Knitting Experience is required for this position. Please detail your fiber experience here. Work Location: In person