Tech Support Office Academy

Using This Site’s Free Network Tools Effectively

IP Lookup and My IP Tools Understanding what a public IP address reveals (and doesn't reveal) about a customer's location and network helps a...

Using This Site’s Free Network Tools Effectively

IP Lookup and My IP Tools

Understanding what a public IP address reveals (and doesn’t reveal) about a customer’s location and network helps a technician use this information appropriately in troubleshooting.

Port Scanner Tool

Understanding what an open port actually indicates helps a technician use this catalog’s port scanner tool to diagnose connectivity or security issues meaningfully, rather than treating the results as unexplained data.

Traceroute Tool

Traceroute reveals the actual path data takes to reach a destination, genuinely useful for identifying where along a route a connectivity problem is occurring.

Reverse Lookup and Domain Whois Tools

These tools provide genuine diagnostic and verification information (which IP address is associated with a domain, who owns a domain) useful in specific troubleshooting and verification contexts.

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