Organizations and People

Roles, responsibilities, and organizational structure genuinely shape how effectively services get delivered — a dimension often overlooked in favor of purely technical considerations.

Information and Technology

The information and technology used to deliver services (this includes the actual tools, like this catalog’s own diagnostic tools) forms a genuine, distinct dimension worth deliberate consideration.

Partners and Suppliers

Relationships with external partners and suppliers genuinely affect service delivery capability — few organizations deliver services in complete isolation from external relationships.

Value Streams and Processes

How work actually flows through an organization to deliver value forms the fourth genuine dimension — the actual processes and workflows, not just the individual people or tools involved.