Field Scenario
A customer’s Mac has become noticeably slower over time, and a technician wants to diagnose this systematically using macOS-specific tools.
What You Actually Do
- Use genuine macOS diagnostic tools like Activity Monitor rather than approximating from Windows equivalents
- Investigate storage management and startup items as common, genuine macOS performance factors
- Apply the general diagnostic methodology covered in this academy’s hardware course, adapted to macOS specifics
- Recognize when a finding might warrant referral to Apple’s own official support channels
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