Field Scenario
A customer’s AirPods intermittently disconnect from their iPhone, and they’re not sure whether this is a hardware or software issue.
What You Actually Do
- Apply genuine, Apple-specific Bluetooth troubleshooting rather than generic peripheral advice
- Check for common causes like software updates, interference, or pairing reset needs
- Distinguish whether this genuinely points to a hardware issue warranting Apple support
- Provide accurate, specific guidance based on real understanding of how these devices actually connect
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