Fake Amazon order confirmations are designed to create panic. The message claims an expensive order or suspicious charge is about to happen, then pushes you to click a link or call a number before you check your real account.
Does this affect you?
Use this if you received an email, text, or phone call claiming to be from Amazon about an order, charge, refund, or account-security problem you do not recognize.
Recognize the common versions
Both versions rely on urgency rather than proof that anything happened.
- A fake order email or text says you bought something expensive, such as a laptop, TV, or gift card, and gives a link or phone number to cancel it.
- A fake security caller claims to be from Amazon fraud support and says your account was compromised or a large purchase was made.
- The caller may know basic details about you from other sources, but that does not prove they work for Amazon.
- Real Amazon support does not ask for your full password, a one-time verification code, gift cards, cryptocurrency, wire transfers, or remote access to your computer.
- Check the actual sender address, not only the display name. Real Amazon mail should come from an Amazon-controlled domain, not a lookalike or free email address.
- Do not click unsubscribe links in suspicious messages. Those can also be used to confirm your address or send you to a fake site.
Check your real Amazon account directly
This confirms whether there is an actual order.
- Open the Amazon app or type amazon.com into your browser yourself.
- Go to Your Orders and look for the order or charge mentioned in the message.
- If there is no matching order, the message was fake.
- Open Account > Login & security and review recent changes, password changes, and sign-in settings.
- If there is a real order you did not place, cancel or report it from Your Orders inside the real app or website, not from the message link.
If you clicked, called, or shared information
What you shared determines the next step.
- If you clicked but entered nothing, close the page and delete the message.
- If you entered your Amazon password, change it immediately in Login & security and enable Two-Step Verification. Change the same password anywhere else it was reused.
- If you entered card details, contact the card issuer or bank to flag the card and monitor for fraud.
- If you installed remote-access software, disconnect from the internet, remove the remote-access app, restart, and run a full security scan before banking or shopping.
- Report suspicious Amazon messages through Amazon’s official reporting options and file a report at reportfraud.ftc.gov.
More control
Verify outside the message thread
If someone follows up pretending to help with the same fake order, do not trust the continuity of the conversation. Check independently through Amazon itself.
Caller ID is not proof
Scammers can spoof phone numbers and names. A display that says Amazon does not verify the caller.
Sources
- Amazon Customer Service – Report something suspicious (2025)
- FTC Consumer Advice – How to recognize and avoid phishing scams (2025)
- Better Business Bureau – Amazon impersonation scams (2025)